unfair disconnection

I received an email indicating that my account had been credited. This was inaccurate. I took the initiative to provide proof that the credit had not occurred, which involved obtaining and submitting detailed bank records. Unfortunately, this incurred additional out-of-pocket expenses due to banking fees. Despite my account being fully paid for the month, my service was disconnected from the grid on 22 April 2025. This action was taken without proper notice or regard for the ongoing communication between myself and your team—communication that dates back to 18 September 2023, when this exact issue was first raised and, according to your assurances at the time, should have already been resolved.

This experience has left me feeling unfairly treated and financially exploited. It is deeply concerning that payments continue to be deducted without the corresponding delivery of service. I view this as a form of financial and service-related coercion, and I urge your office to address this matter with the seriousness it deserves.

I am requesting the following actions:

A full investigation into why my service was disconnected despite all payments being made on time.

Reimbur*****t or appropriate compensation for the costs I incurred in obtaining proof of payment.

A written explanation detailing why the original query from September 2023 remains unresolved.

Immediate reconnection of my service and formal assurance that no future disconnections will occur without just cause and due process.