********* anti-competitive behaviour - no service

Had an issue last week tuesday, logged it, was told area outage, then after a day, they said major outage, i looked at the ONT network device and it showed broadband light but not service, a day later, i stated again still offline, they then said oh well then it must be another issue, at which point i got told every excuse and story under the sun on why its not working, ranging from ont failed to configure, the OLT headend rest, the headend didnt have power, the fibre breakout for the entire estate was offline. eventually 3 days later they sent a fst to check - he rocked up and stated the device is visible at the headend and there was no reason for him to be here, then it took half a day to get provisioning team to even try set it up remotely. eventually they changed the ont. took another half a day to set the device. now i have service with my isp but every half day or couple hours, the ont resets to another isp config, i can see this by doing a PPP scan and can see metrofibres internal ISP visible, they have now reset the device 5 times and im still sitting with the issue, randomly it resets back to there internal ISP. this is extremely anti competitive as the only real solution is to change to there internal ISP - this is not ethical and im extremely upset with MFN for this. Fix this urgently. Steven Williams - Broadacres Country estate 436