SR
Shraveen R
1 reviews | Active since Dec 2021
31 Dec 2021, 09:28
Unbelievably poor service from MetroFibre - highly dissatisfied customer
Absolutely deplorable service from this company. They are the service providers for fibre in the estate that I live in; have been experiencing the same problem with service delivery for about 4 months and recently (3 weeks ago) were contacted to investigate why I had unsustainable WiFi for the past 2 months. They came to my home, investigated the problem, identified it to be the splitter box but have done nothing to fix the problem. I was promised that I would be contacted by their offices for a solution but nothing to date and my WiFi is still massively unsustainable. Pathetic treatment to customers!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
31 Dec 2021, 10:09Dear Shraveen,
We thank you for taking our call.
We would like to apologise once again for the poor customer service you have experienced in the last four months to get the issue resolved on your line.
As promised we have escalated the matter to our maintenance department to urgently attend the matter.
Kindly note that we are putting measures in place to avoid such events from happening in the future.
We will revert back with an update as soon as we get feedback from maintenance team.
Kind Regards
MetroFibre
We thank you for taking our call.
We would like to apologise once again for the poor customer service you have experienced in the last four months to get the issue resolved on your line.
As promised we have escalated the matter to our maintenance department to urgently attend the matter.
Kindly note that we are putting measures in place to avoid such events from happening in the future.
We will revert back with an update as soon as we get feedback from maintenance team.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Dec 2021, 10:09
Official
Dear Shraveen,
We thank you for taking our call.
We would like to apologise once again for the poor customer service you have experienced in the last four months to get the issue resolved on your line.
As promised we have escalated the matter to our maintenance department to urgently attend the matter.
Kindly note that we are putting measures in place to avoid such events from happening in the future.
We will revert back with an update as soon as we get feedback from maintenance team.
Kind Regards
MetroFibre
We thank you for taking our call.
We would like to apologise once again for the poor customer service you have experienced in the last four months to get the issue resolved on your line.
As promised we have escalated the matter to our maintenance department to urgently attend the matter.
Kindly note that we are putting measures in place to avoid such events from happening in the future.
We will revert back with an update as soon as we get feedback from maintenance team.
Kind Regards
MetroFibre
SR
Shraveen R's updateReviewer Update
31 Dec 2021, 11:32Dear Sir/Madam,
Thanks for your response message and call earlier this morning. Seeing that I’ve paid my subscriptions for the past 2 months for a service that I haven’t received and that you’ve probably been paid, why aren’t you able to confirm a timeline to me to resolve the matter since you’ve already diagnosed the problem(s)?
Kind regards
Shraveen
Thanks for your response message and call earlier this morning. Seeing that I’ve paid my subscriptions for the past 2 months for a service that I haven’t received and that you’ve probably been paid, why aren’t you able to confirm a timeline to me to resolve the matter since you’ve already diagnosed the problem(s)?
Kind regards
Shraveen
SR
Shraveen R's update31 Dec 2021, 11:32
Reviewer Update
Dear Sir/Madam,
Thanks for your response message and call earlier this morning. Seeing that I’ve paid my subscriptions for the past 2 months for a service that I haven’t received and that you’ve probably been paid, why aren’t you able to confirm a timeline to me to resolve the matter since you’ve already diagnosed the problem(s)?
Kind regards
Shraveen
Thanks for your response message and call earlier this morning. Seeing that I’ve paid my subscriptions for the past 2 months for a service that I haven’t received and that you’ve probably been paid, why aren’t you able to confirm a timeline to me to resolve the matter since you’ve already diagnosed the problem(s)?
Kind regards
Shraveen
MetroFibre Networx's replyOfficial
31 Dec 2021, 14:12Dear Shraveen,
Thank you once again for taking our call.
We can confirm that your line is up and running.
We hope to provide you with better service in the future to prevent such events from happening again as you are valuable to us a customer.
Kind Regards
MetroFibre
Thank you once again for taking our call.
We can confirm that your line is up and running.
We hope to provide you with better service in the future to prevent such events from happening again as you are valuable to us a customer.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Dec 2021, 14:12
Official
Dear Shraveen,
Thank you once again for taking our call.
We can confirm that your line is up and running.
We hope to provide you with better service in the future to prevent such events from happening again as you are valuable to us a customer.
Kind Regards
MetroFibre
Thank you once again for taking our call.
We can confirm that your line is up and running.
We hope to provide you with better service in the future to prevent such events from happening again as you are valuable to us a customer.
Kind Regards
MetroFibre