SG
Siphokazi G
1 reviews | Active since Jan 2025
27 Jan 2026, 09:37
Unauthorised suspension
Metro fibre just decided to suspend our service yesterday stating non payment. We paid at the beginning of the month and submitted POP. We called them yesterday evening and they told us finance will open at 8. I contacted them and the time now is 09:32 and the wifi is still disconnected. We use the wifi to connect to smart TV and gadgets and we inconvenienced. Not even taking steps to remedy the wrong. I will never recommend this company to anyone!!!
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MetroFibre Networx's replyOfficial
27 Jan 2026, 13:19Dear Siphokazi
Thank you for bringing this matter to our attention. We understand how disruptive an unexpected service suspension can be, particularly when your account is paid and connectivity is essential for your household and devices. The inconvenience and frustration caused by this situation are fully recognised.
Your payment confirmation has been noted, and the matter is being reviewed with our Finance team as a priority to verify the payment and restore your service without further delay. Immediate steps are being taken to correct the account status and ensure reconnection as soon as confirmation is completed.
You will be kept informed of progress, and direct feedback will be provided once the issue has been resolved. Your experience highlights the importance of accurate account handling, and this matter is receiving urgent attention.
Thank you for allowing us the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for bringing this matter to our attention. We understand how disruptive an unexpected service suspension can be, particularly when your account is paid and connectivity is essential for your household and devices. The inconvenience and frustration caused by this situation are fully recognised.
Your payment confirmation has been noted, and the matter is being reviewed with our Finance team as a priority to verify the payment and restore your service without further delay. Immediate steps are being taken to correct the account status and ensure reconnection as soon as confirmation is completed.
You will be kept informed of progress, and direct feedback will be provided once the issue has been resolved. Your experience highlights the importance of accurate account handling, and this matter is receiving urgent attention.
Thank you for allowing us the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply27 Jan 2026, 13:19
Official
Dear Siphokazi
Thank you for bringing this matter to our attention. We understand how disruptive an unexpected service suspension can be, particularly when your account is paid and connectivity is essential for your household and devices. The inconvenience and frustration caused by this situation are fully recognised.
Your payment confirmation has been noted, and the matter is being reviewed with our Finance team as a priority to verify the payment and restore your service without further delay. Immediate steps are being taken to correct the account status and ensure reconnection as soon as confirmation is completed.
You will be kept informed of progress, and direct feedback will be provided once the issue has been resolved. Your experience highlights the importance of accurate account handling, and this matter is receiving urgent attention.
Thank you for allowing us the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for bringing this matter to our attention. We understand how disruptive an unexpected service suspension can be, particularly when your account is paid and connectivity is essential for your household and devices. The inconvenience and frustration caused by this situation are fully recognised.
Your payment confirmation has been noted, and the matter is being reviewed with our Finance team as a priority to verify the payment and restore your service without further delay. Immediate steps are being taken to correct the account status and ensure reconnection as soon as confirmation is completed.
You will be kept informed of progress, and direct feedback will be provided once the issue has been resolved. Your experience highlights the importance of accurate account handling, and this matter is receiving urgent attention.
Thank you for allowing us the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team