Unacceptable Service – Unreliable Network & Unprofessional Technicians

I am extremely disappointed with MetroFibre’s service and the lack of accountability in handling fiber issues. As the supplier to RSA Web, your failure directly affects customers, and the experience has been nothing short of frustrating.

For over a week, I have been left without internet, impacting my work and causing serious delays. Twice, technicians had to be sent out, and both times were a disaster.

The first technician was scheduled for 10 AM but only arrived at 4 PM. He barely checked anything, claimed activation had to be done at the office, and left. No follow-up, no resolution.

The second technician was scheduled for 11 AM but only showed up at 5 PM, smelling of alcohol and cigarettes. They stood around waiting for activation for an hour and left. The connection worked briefly until 10 PM that night and has been down ever since.

Now, I’m told to wait another 48 hours for help, despite already being without internet for more than a week.

Your use of unprofessional third-party technicians is unacceptable. They show up late, provide no real assistance, and clearly do not take the job seriously. As a supplier, MetroFibre is ultimately responsible for ensuring a reliable service and working with competent technicians.

I have lost valuable work time, missed deadlines, and suffered financial losses due to your poor service. MetroFibre needs to take ownership, improve technician reliability, and ensure proper service delivery. Right now, I cannot recommend your service to anyone.