unacceptable service - Mavinisha

been without fibre for 2 days now. called metrofibre on the 11/12/2019 at around 10am to report. was told I will be kept updated on issue and when tech will be sent out. no call no feedback till around 2:15pm when I call in. The callcentre ladies are very unfriendly and never want to help unless I threaten to cancel. i am told no ticket logged and I must repeat my query!!!!! I am then promised that a tech will be out by the after-noon. NOTHING!! I call agen at 4:30pm and am then told I will only get help the following day. 12/12, no courtesy call or anything till I call now at 1:10pm tp find out if im still gona be helped...another unfriendly lady who doesn't have any compassion for a client answers and gives me same old story ive heard counless times. she raises her voice and gives me attitude when I ask her for her name she wants to know why??? I mean really? you take my money every month? i have every right to know????? her name, Mavinisha. when i ask surname she puts me on hold!!! the audacity? so now my premiums are paid for the month....no wifi,,,no support....and it seems all the ladies at Metrofibers name starts with an M. how convenient!! MetroFiber please cancel my subscription and refund me money!!!