Unacceptable service from Metrofibre

I app**** for Metrofibre in July. I only received my router at the end of August. The technician that brought over the router did not seem care that it was not working & simply just said that he is logging a call. I had to wait 2 weeks for a technician to come "solve" the problem. All that time not explaining anything & then he eventually said that it would be connected 24-48 hours later. When I followed up yesterday, I was told that I need to call in for activation. I called over 4 times last night for activation, each agent stating that I would be connected within the next half hour. On my final call last night,I was told that the line is degrading & I cannot connect & another ticket is to be logged. Now I basically do not have internet for over 3 months & this process does not seem to ever end. This is absolutely ridiculous & pathetic!