Hellopeter
Share Your Experience
MS
Mike S

1 reviews | Active since Mar 2019

01 Mar 2024, 07:59

Unacceptable "service"

Would love to give you zero stars, but Hellopeter will not allow me to. How is that, after almost four years of being with you, you now, all of a sudden, cannot "find" my account, when I want to change ISP's? My last day, with you, was yesterday, but you have told my new ISP, that I am not on your system as The reason I am leaving, is that you want me to buy another router from you, as the 2.4ghz wifi no longer works and you have taken it upon yourselves, without sending a technician out, to say that I am to blame for the router going faulty. No other ISP, that I have spoken to, has said that this is the first that they have heard about ANY ISP, charging for a faulty router, when it is not the clients fault. Release my line to my new ISP, or I will be taking this to the media and my lawyer.

0
Replies (2)
MS
Mike S's update01 Mar 2024, 08:40
Reviewer Update
I have already cancelled with you, yesterday was my last frikking day. Get your lives sorted out.
MS
Mike S's update01 Mar 2024, 11:24
Reviewer Update
It took me a month to get the issue with my router"resolved", when your "customer services" told me that I had to do a "swap" with you, but I had to pay between R600 and R1000 for a new one. NOT ONE of your "technicians" came out to look at the router, which has lost its 2.4ghz wifi signal, so I am the only one in my house that can use wifi, as I am the only one with 5g on my phone. If you are not willing to assist your customers, tell us right from the word go and we would rather go elsewhere. In relation to the 30 day notice period. YOUR cancellations department emailed me to tell me that my "service" with you would come to an end on the 29th of February.