LM
Lelo M

1 reviews | Active since Nov 2022

16 Nov 2022, 09:56

Unacceptable

I would love to give zero stars but I can’t! I’ve been in this contract for 5 days! In that 5 days I’ve had to call 4 times for reconnection post loadshedding! On one day I was told the whole area is out so they’ll reconnect as soon as they can two hours go by I call again only to find im the only one still disconnected 🤬 Yesterday I called 6 times!!! I called the 3rd time to get an ETA on the technician that I was told was sent out on call number 2 , then I was told no technician has been sent out because they still investigating! How did the story change in one hour is beyond me! I’ve requested my contract gets cancelled before I’ve even been billed because I honestly cannot deal with the uninterested consultants at your call centre anymore! If it’s not Linda screaming at you it’s Pamela not even acknowledging your complaints!

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply16 Nov 2022, 10:13
Official
Dear Lelo

Thank you for rating and reviewing our services.

We apologise for the inconvenience, however, after further research, we discovered that the reason the ticket was cancelled was because of your request to cancel the service.

We would appreciate the opportunity to assist you if you are willing.

Thank you

Kind Regards,
MetroFibre
 
LM
Lelo M's update16 Nov 2022, 10:56
Reviewer Update
The ticket was cancelled yesterday after I sent a request to cancel my contact as well!! The line literally says “kindly cancel the ticket as well as my contract with Metrofibre”
After all 6 of my calls have no solutions or eta for the technician!!
You’re addressing the cancelled ticket but not the lack of connectivity!
MetroFibre Networx
MetroFibre Networx's reply16 Nov 2022, 13:07
Official
Dear Lelo,

Please note that we tried to contact you twice, but it went to voicemail.

Kindly note that we have requested our maintenance department to urgently attend to the issue.


Kind regards
MetroFibre