Unable to get through to anyone

Dear Ayabuya Ntlombeni

Thank you for getting in touch and for sharing your concerns.

We understand how frustrating it is when you are trying to request a downgrade and are unable to reach a consultant, especially while also dealing with unexpected billing after a price adjustment. This is being taken seriously.

We would like to assist in reviewing your downgrade request and your billing status to ensure everything is correctly app****. Kindly provide your account details and the date your downgrade request was submitted so we can follow up and ensure it is processed accordingly.

Your feedback regarding the difficulty in reaching support has also been escalated for review to improve accessibility and response handling.

We will gladly assist further once we have your details.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations