*****ulent company

Item: MetroFibre Networx
Rating: 1
Author: You know who ;)

This company is disgusting, not willing to assist and absolutely not eager to assist at all

My contract was canceled with metro fibre last year May month and cancelation has been confirmed with proof that i Have Yesterday i received an sms saying that ny account is being handed over to some collectors after i paid my account every single month

I contacted metro fibre and received a call back from them yesterday stating that their was a fault on their side the account will be cleared and i will receive an email confirmation with this still nothing received

After requesting that call recording since yesterday they just turn the blind eye

Would never recommend metrofibre to anyone ever worst services from their *********** staff members

Their account department should ve investigated

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

24 Apr 2025, 16:49

Dear You know who ;)

Thank you for reaching out and bringing your concerns to our attention.

Please be advised that your query is currently with our Finance team, who are thoroughly investigating the matter. We understand the urgency and the frustration this situation has caused.

Our team is working to resolve this as quickly as possible, and we will provide you with feedback and confirmation as soon as the investigation is complete.

Thank you for your patience and understanding in the meantime.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

MetroFibre Networx's reply24 Apr 2025, 16:49

Official

Ykw;

You know who ;)'s updateReviewer Update

25 Apr 2025, 14:09

Your ****en collectors keep on calling me as soon as i answer they drop the call, my call recording that i have requested is still not received, you are sending me other people's statements that does not even belong to me you know that your going against the popi act you *********** people sort out my query

Ykw;

You know who ;)'s update25 Apr 2025, 14:09

Reviewer Update

MetroFibre Networx's replyOfficial

25 Apr 2025, 14:29

Thank you for your message. We have urgently escalated your query to the relevant team to address the issues with the repeated calls, the call recording request, and the incorrect statements.

We will ensure this is resolved as quickly as possible and will provide an update shortly.

MetroFibre Networx's reply25 Apr 2025, 14:29

Official

Thank you for your message. We have urgently escalated your query to the relevant team to address the issues with the repeated calls, the call recording request, and the incorrect statements.

We will ensure this is resolved as quickly as possible and will provide an update shortly.