TN
Tsundzukani N
1 reviews | Active since Sept 2024
17 Sept 2024, 12:08
*****ulent activities allowed on my account
Metrofibre is a bunch a ****mers. How do you allow someone who is not the account holder to do an upgrade on my behalf. So that means we are not safe at metrofibre because anyone can call to make changes on my account without my knowledge. I need a manager to call me back immediately because due to this upgrade that you allowed to happen i am in debt of R1000. How do you guys expect me to pay for something I didnt sign up for. Why dont you guys perform security checks before amending our accounts. Please also remove this 067 27 number from my account .
I need someone to call me back before i take this matter further. I am extremely disgusted at the service received from metrofibre.
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MetroFibre Networx's replyOfficial
17 Sept 2024, 13:01Dear Tsundzukani
Thank you for bringing your concerns to our attention.
We have received your complaint and can confirm that we have a recording regarding the line upgrade, which has also been shared with you under ticket #416228.
At MetroFibre, we strictly adhere to the POPI Act and would never amend or change any client profiles without their consent. We sincerely apologize for any confusion or inconvenience caused in this matter.
Additionally, we would be happy to assist you by connecting you with our retention team, who can offer you a reduced package or help set up a payment plan if needed.
Please feel free to reach out if you have any further questions or would like to explore these options.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We have received your complaint and can confirm that we have a recording regarding the line upgrade, which has also been shared with you under ticket #416228.
At MetroFibre, we strictly adhere to the POPI Act and would never amend or change any client profiles without their consent. We sincerely apologize for any confusion or inconvenience caused in this matter.
Additionally, we would be happy to assist you by connecting you with our retention team, who can offer you a reduced package or help set up a payment plan if needed.
Please feel free to reach out if you have any further questions or would like to explore these options.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Sept 2024, 13:01
Official
Dear Tsundzukani
Thank you for bringing your concerns to our attention.
We have received your complaint and can confirm that we have a recording regarding the line upgrade, which has also been shared with you under ticket #416228.
At MetroFibre, we strictly adhere to the POPI Act and would never amend or change any client profiles without their consent. We sincerely apologize for any confusion or inconvenience caused in this matter.
Additionally, we would be happy to assist you by connecting you with our retention team, who can offer you a reduced package or help set up a payment plan if needed.
Please feel free to reach out if you have any further questions or would like to explore these options.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We have received your complaint and can confirm that we have a recording regarding the line upgrade, which has also been shared with you under ticket #416228.
At MetroFibre, we strictly adhere to the POPI Act and would never amend or change any client profiles without their consent. We sincerely apologize for any confusion or inconvenience caused in this matter.
Additionally, we would be happy to assist you by connecting you with our retention team, who can offer you a reduced package or help set up a payment plan if needed.
Please feel free to reach out if you have any further questions or would like to explore these options.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations