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Pretty M

1 reviews | Active since Jul 2014

17 Dec 2022, 20:23

****ty service - no service since 24 Nov 2022 till today

However maintenance is still no done. Ref 232627, no one is returning our calls to advise whe we will get service back. Haven't had service since 24 Nov and my debit orders of R650 goes off with no fail.!!!! been calling everyday since then a technician came through 29 Nov 2022 and said Metrofibre will have to order a cable and they will get back to me. Ever since that day I been told the qoute for the cable is not approved then it was "oh the qoute is approved" then it was "oh its not approved" then it was "we need to escalate it". them my emails went unanswered, then FB messanger kept on saying "let's follow up and will get back to you". I been calling everyday since and no joy no service and no assurance. I'm thoroughly disappointed and actively looking for an alternative cause wow talk about ****ty unfair service.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply17 Dec 2022, 20:33
Official
Good day Rob, 

Thank you for bringing this under our attention we are escalating the matter with urgency. 

An agent will be in contact with you to discuss the matter.

Kind Regards 
MetroFibre 
Sonné