****ty service

I have had Metro fibre for the past 4 months and was really enjoying it! Problem started when I moved and asked for my address to to be change, did this on the 30th of December to date it hasn't been resolved. I followed every instructions given to me sent an email with new proof of address attached had to phone everyday to follow up, speaking to 6 different people everyday for the past 8 days. Contractor was sent Wednesday only for him to get to the premises and say he is there to fix a fault! "What fault I ask" I needed a installation turns out whoever was assisting me launched my ticket as fault, a booking was made for Thursday no one pitched no communication, when I call and follow up no one seems to know what's going on. People working there don't know what they are doing they can't communicate accordingly they don't take accountability yesterday a lady called Jabulile told me straight that who ever told me they had booked contractors **** to me the 087 number isn't responsible for booking contractors they are with the 011 number. I have never had to deal with such unprofessionalism I have never been so frustrated agents never says they will call back they never do... All in all the service I recieved or how my matter was handles was absolutely pathetic it could have been handled a different way and the agents need serious training even if 1 agent messes up that shouldnt be taken out on a customer a customer shouldn't have to feel a **** up done internally.