Two Months Without Fibre – Empty Promises and No Accountability from MetroFibre

I am extremely frustrated with the level of service I have received regarding my fibre installation and activation.

I moved into a new property over two months ago and was explicitly told that provisioning would take 24–48 hours after the infrastructure check was completed. That check was done — and yet, here I am, more than two months later, still without an active network connection.

To be clear, this is not a case of inaction on my side. I have been in constant contact with my ISP, who in turn has been engaging with MetroFibre. Despite repeated follow-ups, escalations, and direct communication attempts, I have been subjected to continuous delays, vague feedback, and an ongoing cycle of being passed between parties without any concrete resolution.

It is unacceptable that a process initially quoted as a 1–2 day turnaround has stretched into a two-month ordeal. The lack of accountability and transparency from MetroFibre in provisioning the line has directly impacted my ability to access a basic, essential service.

This experience has been nothing short of unacceptable. Two months without service, while being given the runaround, is simply not how customers should be treated.