pM
paul M
1 reviews | Active since Nov 2025
17 Nov 2025, 08:42
try get passionate employees
Hi
I would like to register my utter disgust at the below customer service I receive from you guys, you technical coordinator should stay at home because that person is useless. I have log a complain since last week and nothing has been done to fix the issue
My ticket no. ***, am surely they throw it in the bin as they were rushing to drink over the weekend! ******* service. Am busy bagging to be help!
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MetroFibre Networx's replyOfficial
17 Nov 2025, 08:59Dear Paul,
Thank you for reaching out and for taking the time to share your experience.
Based on the feedback provided by our Maintenance team regarding your existing fault ticket ***, we can confirm that our technician attended your premises on Wednesday, 12 November. During the assessment, the technician identified that a fibre cable in the roof had been damaged by rats.
As the cable requires replacement, a repair quote was raised on site and has since been approved by our internal Maintenance team. Our contractor will now be in direct contact with you to schedule an appointment for the cable replacement.
Please note that this request has been prioritised with our Maintenance team to ensure the repair is completed without any unnecessary delay.
Thank you for your patience and understanding as we work to finalise the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to share your experience.
Based on the feedback provided by our Maintenance team regarding your existing fault ticket ***, we can confirm that our technician attended your premises on Wednesday, 12 November. During the assessment, the technician identified that a fibre cable in the roof had been damaged by rats.
As the cable requires replacement, a repair quote was raised on site and has since been approved by our internal Maintenance team. Our contractor will now be in direct contact with you to schedule an appointment for the cable replacement.
Please note that this request has been prioritised with our Maintenance team to ensure the repair is completed without any unnecessary delay.
Thank you for your patience and understanding as we work to finalise the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Nov 2025, 08:59
Official
Dear Paul,
Thank you for reaching out and for taking the time to share your experience.
Based on the feedback provided by our Maintenance team regarding your existing fault ticket ***, we can confirm that our technician attended your premises on Wednesday, 12 November. During the assessment, the technician identified that a fibre cable in the roof had been damaged by rats.
As the cable requires replacement, a repair quote was raised on site and has since been approved by our internal Maintenance team. Our contractor will now be in direct contact with you to schedule an appointment for the cable replacement.
Please note that this request has been prioritised with our Maintenance team to ensure the repair is completed without any unnecessary delay.
Thank you for your patience and understanding as we work to finalise the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to share your experience.
Based on the feedback provided by our Maintenance team regarding your existing fault ticket ***, we can confirm that our technician attended your premises on Wednesday, 12 November. During the assessment, the technician identified that a fibre cable in the roof had been damaged by rats.
As the cable requires replacement, a repair quote was raised on site and has since been approved by our internal Maintenance team. Our contractor will now be in direct contact with you to schedule an appointment for the cable replacement.
Please note that this request has been prioritised with our Maintenance team to ensure the repair is completed without any unnecessary delay.
Thank you for your patience and understanding as we work to finalise the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations