trust metrofibre for bad service

Yesterday I made 3 phone calls to report a damaged fibre network inside the complex on all 3 occasions I was told to leave a message and my call will be returned It is now over 12 hours a no one has contacted me I am tired of the incompetence off companies who not do give a **** of providing any service I still have no internet and no one has called to assist me to find out what the problem is must be because I am the wrong generation.