Truly pathetic

Ordered fibre installed Dec 1st - hardware was installed, but there was no connection from my unit to the fibre box. Maintenance visited the site on Sunday 3rd only to verify there’s no connection. Was informed someone else will have to visit the site. Tuesday 5th a new tech again verifies there’s no connection and informs me the cable from my unit to the fibre box needs replacing, tells me I will get a quote, and that head office needs to approve the cable replacement. Still haven’t received said quote. Despite not getting a ticket or reference at any point, Metro is quick to pick me up on their system. Every day phone calls are met with “understanding”, “escalating”, “someone will contact you”. Was told again today at 12:40 that the technical department will contact me within 1-1:30 hours. Still waiting for the phone call. After each tech visit, phone calls were quickly made to me to ask “is the fibre working”, to which I explained the situation as was conveyed to me. “Follow up/will get back to you”. No such calls received. No updates received. Can not get a straight answer on an ETA or what the hold up is. Metro has monopoly fibre at the complex yet has no interest in serving the complex. Not even a phone call to provide an excuse for their lack of service.