NM
Nokuthula M
1 reviews | Active since Nov 2023
27 Dec 2024, 13:27
Trashy Customer Service!!!
Horrible customer service. Been without internet all week, when I follow up I keep getting the same rehe****d response, "Good day
Thank you for contacting MetroFibre.
Kindly be advised that the ticket was assigned to a contractor. I will ask the team to advise when the booking will be made"
This is really frustrating to say the least.
🚮🚮🚮
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Replies (1)
MetroFibre Networx's replyOfficial
27 Dec 2024, 13:56Dear Nokuthula Mbonane
I appreciate your patience, and I sincerely apologize for the frustration you've experienced. We fully understand how disruptive it can be to be without the internet for an extended period, and we truly regret that you’ve had to endure this inconvenience.
I want to assure you that we have escalated your case to the relevant department. We are actively working to resolve the issue as quickly as possible and will ensure that you receive an update on the status of your booking.
We truly appreciate your feedback, and I will personally monitor the progress of your case to keep you informed. Should you need any further assistance in the meantime, please do not hesitate to reach out to me directly.
Once again, we apologize for the inconvenience and thank you for your understanding.
Kind regards
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Dec 2024, 13:56
Official
Dear Nokuthula Mbonane
I appreciate your patience, and I sincerely apologize for the frustration you've experienced. We fully understand how disruptive it can be to be without the internet for an extended period, and we truly regret that you’ve had to endure this inconvenience.
I want to assure you that we have escalated your case to the relevant department. We are actively working to resolve the issue as quickly as possible and will ensure that you receive an update on the status of your booking.
We truly appreciate your feedback, and I will personally monitor the progress of your case to keep you informed. Should you need any further assistance in the meantime, please do not hesitate to reach out to me directly.
Once again, we apologize for the inconvenience and thank you for your understanding.
Kind regards
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations