OB
Olwethu B
1 reviews | Active since Jan 2026
23 Jan 2026, 18:31
Trash!! False Promise
Me and my mother went to Metrofibre store in the area on the 15th of December 2025 needing activation for the first time and the agent told us they canceled our contract and re ordered.. They didn't come the whole December it's understandable as they were Skeleton Staff only and they came January the 14 and checked our Fibre line and installed a new wire... Same week Saturday a technician come to install the new wire to the TP and said the Equipment team will come Monday the 19th from then nobody came it's Friday now we tried to contact them through Whatapp and they ignore up us we Want activation man! 😡
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MetroFibre Networx's replyOfficial
23 Jan 2026, 18:34Dear Olwethu Bolotini
Thank you for taking the time to share the details of your experience. We acknowledge how upsetting this situation has been, particularly given the multiple visits and the lack of follow-up regarding your activation.
The delays and communication gaps you described are not acceptable and do not reflect the service standards we aim to deliver. Your activation request has now been escalated to the relevant technical and equipment teams for urgent attention. We are also reviewing the communication breakdown to ensure this is addressed.
Our team will make contact with you to provide an update and next steps toward completing your activation as soon as possible.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share the details of your experience. We acknowledge how upsetting this situation has been, particularly given the multiple visits and the lack of follow-up regarding your activation.
The delays and communication gaps you described are not acceptable and do not reflect the service standards we aim to deliver. Your activation request has now been escalated to the relevant technical and equipment teams for urgent attention. We are also reviewing the communication breakdown to ensure this is addressed.
Our team will make contact with you to provide an update and next steps toward completing your activation as soon as possible.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Jan 2026, 18:34
Official
Dear Olwethu Bolotini
Thank you for taking the time to share the details of your experience. We acknowledge how upsetting this situation has been, particularly given the multiple visits and the lack of follow-up regarding your activation.
The delays and communication gaps you described are not acceptable and do not reflect the service standards we aim to deliver. Your activation request has now been escalated to the relevant technical and equipment teams for urgent attention. We are also reviewing the communication breakdown to ensure this is addressed.
Our team will make contact with you to provide an update and next steps toward completing your activation as soon as possible.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share the details of your experience. We acknowledge how upsetting this situation has been, particularly given the multiple visits and the lack of follow-up regarding your activation.
The delays and communication gaps you described are not acceptable and do not reflect the service standards we aim to deliver. Your activation request has now been escalated to the relevant technical and equipment teams for urgent attention. We are also reviewing the communication breakdown to ensure this is addressed.
Our team will make contact with you to provide an update and next steps toward completing your activation as soon as possible.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations