Trapped into an account under the guise of a month-to-month fibre line

We signed up for a month to month facility of fibre for our holiday home in 2023. We were advised that we would be billed on the 1st of the month, paying in advance. We do not go to this property regularly, when we visited it in May 2025, i called to activate the fibre for that month. To my surprise I was told that our account is suspended and that we owe over R10 000. I asked to speak to someone to find out how this happened, no one was available. I have since called back 5 times to resolve, there is always no one from finance available and I am told they will call us back. This started in May, we are now in Aug 2025 and I have not received a call back. This week I received an email stating that the account will be handed over to attorneys as Metrofibre does not make arrangements. My disappointment is that I provided debit order details, why was our account not debited. Also if there was a problem why were we not contacted, we have listed 2 numbers both are still in use. I have gone through our emails, we have never received an invoice or statement on this fibre. Why did metrofibre continue a month-to-month fibre line when they had not received payment for over a year? All this without any communication. I believe that they market this as a month-to-month to trap clients into this ********* practice, why was this not cancelled after 1,2 or even 3 months of non payment? Why were we not notified or called? Despite replying and asking for someone to call us, they are refusing.