LM
Lehlohonolo M

1 reviews | Active since Jul 2021

18 Jan 2023, 13:07

Tough Times getting your order unless you go through all their channels, whatsapp, email, twitter you name them. Finally got assistance and installation happened within 6 working days.

After putting in an order on the 6th/7th of January, I was expecting to be contacted by the latest, 11th of Jan as the website said I will be contacted within 2 days for the technician to schedule installation. Contacted them on Whatsapp on the 9th of Jan and I was now told I will be contacted within 5-7 working days no longer within 2 days as mentioned on the website after I ordered. Only after Monday the 16th after I received a call from an agent called Sphumelele Bense that is when the pots started to be made done, Thanks Sphumelele, installation happened the next day after Danie contacted me, Kudos to both Sphumelele and Danie for taking their jobs seriously. Internet is up and running, will; just have to wait and see how the service goes from here onwards. Also I asked them to contact me towards the end of the month for activation, guess they are giving me free access for making me play skipping rope.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply18 Jan 2023, 13:22
Official
Dear Lehlohonolo

Thank you for your feedback, we are working on our response times and are working toward bettering our customer service as a whole.

We will inform Sphumelele and Danie of your kind words.

Kind regards 
Metrofibre