LM
Lerato M

1 reviews | Active since Apr 2020

17 Apr 2023, 09:07

TORTOISE WORTH OF WAITING FOR INSTALLATION AND ACTIVATION

Sigh! after numerous calls made to this company, wasting my time and energy. I requested for installation on the 04th of March (waiting period being 15day). They only came to install last week. The technician had advised that the activation takes up to 48hours, a week later I am still waiting for activation. When you call you get taken from pillar to post, get empty promises from Support dep. Kabelo had promised to call me back to reboot the router that was last week to date..Nothing! How can technician leave a router that was tested on the same day? If I didn't call whereas 48HOURS has passed, how else was I going to have internet? I am working from home and really you guys are a joke! and don't deserve even a Star. Highly disappointed in this company, I don't know what am I supposed to do with a GHOST ROUTER that keeps on flickering for Nothing! useless

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply17 Apr 2023, 14:34
Official
Good day, Lerato 

Please accept my apologies for the difficulty you have experienced.
I understand how frustrating this must be, especially since it sounds like we really missed the mark here.
Kindly note that I have escalated the instance with our maintenance team for urgent resolution.

I will be in contact via email to provide further updates before the close of business today.
Kind Regards
Marilize