1 reviews | Active since Oct 2024
To say disappointed in service is an understatement
To say disappointed in service is an understatement. The utter disgusting services renedered recently has me speechless. When I signed up I made it clear I need an uninterrupted internet service as my child does online schooling, which was promised to me and I pay for that service. However we have been without internet for 26 hours, and the cause was that an installation technician had unplugged my line in order to make another client live. So I have paid or will be billed for this time I lost due to incompetence as well as the amount of data I had to buy to ensure my childs education ran smoothly. And what compensation do I get? Who going to carry the cost of 20 gigs data? Not even a sincere apology, nothing, Disgusting and disappointing.
We sincerely apologize for the inconvenience that led to your 1-star rating on Hello Peter. We have tried reaching you via phone but were unable to get through.
We have received your complaint, and in order for us to assist you effectively, we need some additional information. Could you kindly respond to the email we sent to you with the required details?
We appreciate your cooperation and are eager to resolve the issue as quickly as possible. Please feel free to reach out to us if you have any questions via email using ticket 458226.
Once again, we apologize for the inconvenience caused, and we look forward to assisting you further.
Best regards,
Phindile
MetroFibre Complaints & Escalations
We sincerely apologize for the inconvenience that led to your 1-star rating on Hello Peter. We have tried reaching you via phone but were unable to get through.
We have received your complaint, and in order for us to assist you effectively, we need some additional information. Could you kindly respond to the email we sent to you with the required details?
We appreciate your cooperation and are eager to resolve the issue as quickly as possible. Please feel free to reach out to us if you have any questions via email using ticket 458226.
Once again, we apologize for the inconvenience caused, and we look forward to assisting you further.
Best regards,
Phindile
MetroFibre Complaints & Escalations