MK
Michelle K
1 reviews | Active since Nov 2022
11 Nov 2022, 20:01
TIRED OF WAITING FOR METROFIBRE
Waiting 2 weeks just to get my line activated!everything installed and ready to go BUT one of their technicians that came to check if everything is set up correctly is not sending back the paperwork soooooo no connection untill 1 person decides to do his job.Makes no sense?I do not get ANY feedback unless I call them and hold and hold and hold I have also been calling MWEB everyday as they are the provider and they can not do anything as they are also waiting on METROFIBRE!I honestly do not even know what the problem is anymore everyone is blaming someone,I am hoping to get a more clear and truthfull answer PLEASE,otherwise just please activate my line?
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
11 Nov 2022, 20:07 Dear Michelle,
Thank you for reviewing our service and bringing this issue to our attention.
The issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for reviewing our service and bringing this issue to our attention.
The issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply11 Nov 2022, 20:07
Official
Dear Michelle,
Thank you for reviewing our service and bringing this issue to our attention.
The issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for reviewing our service and bringing this issue to our attention.
The issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MK
Michelle K's updateReviewer Update
14 Nov 2022, 11:10still not contacted and still not assisted
MK
Michelle K's update14 Nov 2022, 11:10
Reviewer Update
still not contacted and still not assisted
MetroFibre Networx's replyOfficial
14 Nov 2022, 11:23Dear Michelle
Thank you for taking our call.
Please note that we apologize for the delay.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for taking our call.
Please note that we apologize for the delay.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply14 Nov 2022, 11:23
Official
Dear Michelle
Thank you for taking our call.
Please note that we apologize for the delay.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for taking our call.
Please note that we apologize for the delay.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MK
Michelle K's updateReviewer Update
14 Nov 2022, 18:30WHAT EVEN IS THIS SERVICE?????I was called ONLY to be told a contractor wil contact me,this did NOT happen I AM STILL WAITING?Just got of the phone with MWEB for the second time today they told me they are waiting for activation from METROFIBRE!MWEB can tell me that METROFIBRE send someone to my house on the 12th to check everything was fine,this is NOT TRUE they came on 10th and told me it would be working in an hour or two THIS WAS NOT TRUE,it is now 4 days later I have been waiting for almost 3 weeks now!!!This is unacceptable!!!!
MK
Michelle K's update14 Nov 2022, 18:30
Reviewer Update
WHAT EVEN IS THIS SERVICE?????I was called ONLY to be told a contractor wil contact me,this did NOT happen I AM STILL WAITING?Just got of the phone with MWEB for the second time today they told me they are waiting for activation from METROFIBRE!MWEB can tell me that METROFIBRE send someone to my house on the 12th to check everything was fine,this is NOT TRUE they came on 10th and told me it would be working in an hour or two THIS WAS NOT TRUE,it is now 4 days later I have been waiting for almost 3 weeks now!!!This is unacceptable!!!!
MetroFibre Networx's replyOfficial
14 Nov 2022, 19:12Dear Michelle
Thank you for taking our call.
Please note that as discussed, your details have been escalated to the activation department to activate your services.
Kind Regards,
MetroFibre
Thank you for taking our call.
Please note that as discussed, your details have been escalated to the activation department to activate your services.
Kind Regards,
MetroFibre
MetroFibre Networx's reply14 Nov 2022, 19:12
Official
Dear Michelle
Thank you for taking our call.
Please note that as discussed, your details have been escalated to the activation department to activate your services.
Kind Regards,
MetroFibre
Thank you for taking our call.
Please note that as discussed, your details have been escalated to the activation department to activate your services.
Kind Regards,
MetroFibre
MK
Michelle K's updateReviewer Update
17 Nov 2022, 08:09It is now another 3 days later...can I please get an update ,my line is still not activated
MK
Michelle K's update17 Nov 2022, 08:09
Reviewer Update
It is now another 3 days later...can I please get an update ,my line is still not activated
MetroFibre Networx's replyOfficial
18 Nov 2022, 10:32Good morning Michelle,
Kindly note that we are currently investigating this issue.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
Kindly note that we are currently investigating this issue.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
MetroFibre Networx's reply18 Nov 2022, 10:32
Official
Good morning Michelle,
Kindly note that we are currently investigating this issue.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
Kindly note that we are currently investigating this issue.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
MetroFibre Networx's replyOfficial
18 Nov 2022, 15:18Dear Michelle
Thank you and your husband Ian for taking our call, we are happy to hear that your line is up and running.
Kind Regards
MetroFibre
Thank you and your husband Ian for taking our call, we are happy to hear that your line is up and running.
Kind Regards
MetroFibre
MetroFibre Networx's reply18 Nov 2022, 15:18
Official
Dear Michelle
Thank you and your husband Ian for taking our call, we are happy to hear that your line is up and running.
Kind Regards
MetroFibre
Thank you and your husband Ian for taking our call, we are happy to hear that your line is up and running.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
21 Nov 2022, 15:51Kindly note that we are currently investigating this issue.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
MetroFibre Networx's reply21 Nov 2022, 15:51
Official
Kindly note that we are currently investigating this issue.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.
Please note we will give you a call with an update as soon as possible.
Kind Regards,
MetroFibre.