DD
Dyon D
1 reviews | Active since Nov 2014
05 Dec 2023, 08:26
Tired of Metrofibre
Recently moved over to Metrofibre it was the worse decision I have made regarding ISP. I opted for the debit order facility but every month I am forced to do an EFT. I have sent numerous emails and made numerous calls and this company doesn't seem to care, all you get is an automated response and no further assistance.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
05 Dec 2023, 09:29Dear Dyon
I sincerely apologize for the inconvenience and frustration you've experienced with the debit order facility since transitioning to Metrofibre. Your feedback is important to us, and I want to assure you that we are actively working to address and resolve this matter.
Upon reviewing your concerns, we have promptly raised the issue with our finance team for urgent assistance. They will thoroughly investigate the debit order concerns and work towards a resolution to ensure a seamless and hassle-free billing experience for you.
I understand the challenges you've faced in reaching us, and I apologize for any inconvenience caused by the automated responses. Your experience does not align with our commitment to providing excellent customer service, and we are taking immediate steps to improve our communication channels and responsiveness.
Our finance team will be in contact with you shortly to address the debit order issues and ensure that the necessary corrective measures are implemented promptly. Your satisfaction is our priority, and we are dedicated to resolving this matter to your full satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding as we work toward a resolution.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with the debit order facility since transitioning to Metrofibre. Your feedback is important to us, and I want to assure you that we are actively working to address and resolve this matter.
Upon reviewing your concerns, we have promptly raised the issue with our finance team for urgent assistance. They will thoroughly investigate the debit order concerns and work towards a resolution to ensure a seamless and hassle-free billing experience for you.
I understand the challenges you've faced in reaching us, and I apologize for any inconvenience caused by the automated responses. Your experience does not align with our commitment to providing excellent customer service, and we are taking immediate steps to improve our communication channels and responsiveness.
Our finance team will be in contact with you shortly to address the debit order issues and ensure that the necessary corrective measures are implemented promptly. Your satisfaction is our priority, and we are dedicated to resolving this matter to your full satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding as we work toward a resolution.
Best Regards,
Marilize
MetroFibre Networx's reply05 Dec 2023, 09:29
Official
Dear Dyon
I sincerely apologize for the inconvenience and frustration you've experienced with the debit order facility since transitioning to Metrofibre. Your feedback is important to us, and I want to assure you that we are actively working to address and resolve this matter.
Upon reviewing your concerns, we have promptly raised the issue with our finance team for urgent assistance. They will thoroughly investigate the debit order concerns and work towards a resolution to ensure a seamless and hassle-free billing experience for you.
I understand the challenges you've faced in reaching us, and I apologize for any inconvenience caused by the automated responses. Your experience does not align with our commitment to providing excellent customer service, and we are taking immediate steps to improve our communication channels and responsiveness.
Our finance team will be in contact with you shortly to address the debit order issues and ensure that the necessary corrective measures are implemented promptly. Your satisfaction is our priority, and we are dedicated to resolving this matter to your full satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding as we work toward a resolution.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with the debit order facility since transitioning to Metrofibre. Your feedback is important to us, and I want to assure you that we are actively working to address and resolve this matter.
Upon reviewing your concerns, we have promptly raised the issue with our finance team for urgent assistance. They will thoroughly investigate the debit order concerns and work towards a resolution to ensure a seamless and hassle-free billing experience for you.
I understand the challenges you've faced in reaching us, and I apologize for any inconvenience caused by the automated responses. Your experience does not align with our commitment to providing excellent customer service, and we are taking immediate steps to improve our communication channels and responsiveness.
Our finance team will be in contact with you shortly to address the debit order issues and ensure that the necessary corrective measures are implemented promptly. Your satisfaction is our priority, and we are dedicated to resolving this matter to your full satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding as we work toward a resolution.
Best Regards,
Marilize
DD
Dyon D's updateReviewer Update
07 Dec 2023, 14:26Hi Marilize
Today is the 7th and your reply was on the 5th, since then no one from your team has tried to contact me to assist, advise or address the issue. In my post I mentioned the poor response that I have received from Metrofibre and that is quite evident since this matter has had no response from the Finance team. Quite clearly the steps that you mention that Metrofibre is taking to ensure better communication is not working. If I forced to do another EFT this month, I will cancel my service from Metrofibre.
Today is the 7th and your reply was on the 5th, since then no one from your team has tried to contact me to assist, advise or address the issue. In my post I mentioned the poor response that I have received from Metrofibre and that is quite evident since this matter has had no response from the Finance team. Quite clearly the steps that you mention that Metrofibre is taking to ensure better communication is not working. If I forced to do another EFT this month, I will cancel my service from Metrofibre.
DD
Dyon D's update07 Dec 2023, 14:26
Reviewer Update
Hi Marilize
Today is the 7th and your reply was on the 5th, since then no one from your team has tried to contact me to assist, advise or address the issue. In my post I mentioned the poor response that I have received from Metrofibre and that is quite evident since this matter has had no response from the Finance team. Quite clearly the steps that you mention that Metrofibre is taking to ensure better communication is not working. If I forced to do another EFT this month, I will cancel my service from Metrofibre.
Today is the 7th and your reply was on the 5th, since then no one from your team has tried to contact me to assist, advise or address the issue. In my post I mentioned the poor response that I have received from Metrofibre and that is quite evident since this matter has had no response from the Finance team. Quite clearly the steps that you mention that Metrofibre is taking to ensure better communication is not working. If I forced to do another EFT this month, I will cancel my service from Metrofibre.
DD
Dyon D's updateReviewer Update
11 Dec 2023, 14:18Still waiting for your team to contact me
DD
Dyon D's update11 Dec 2023, 14:18
Reviewer Update
Still waiting for your team to contact me