Tired

On the 14th of February I wrote a review & quickly got a response. I resent all pops. Yesterday (20/3) I received a sms saying I must pay R1596 immediately. What's going on in the accounts department? If it wasn't for my son needing fibre for school I'd cancel immediately. I'm tired of sending pops as my bank charges me, I'm tired of phoning because I'm wasting my airtime....I'm just tired of Metrofibre.