Ticket system doesn't work

I need assistance as the Metro Fibre your ticket system doesn't work. I have 2 outstanding issues that i need assistance with. The first one is my Router is Faulty and the wifi doesn't work 90 percent of the time and sometimes there isn't any connection via the LAN cable for hours. your technician advises that i am to far from the router even though i am sitting less than 1m away from the router. I need a new router or I need I need the router to be repaired. I am paying for a service that is more frustrating than it is worth at the moment. most of the time i open tickets online but never get any reply or communication.

My second ongoing issue is regarding damage done during the installation of the fibre line, your contractors cut through a water line and repaired it with a plastic packet and i only noticed many months later once the leak got bad enough to break through the ground, I called the contractor to inform them and they said I must do the repair and they will compensate me. I paid a plumber R4000 to do the repair over the weekend however I never heard from the contractor again even though i made numerous enquiries.