sM
sizakele M
1 reviews | Active since Jun 2025
12 Sept 2025, 11:47
ticket number 928547
ticket number 928547 My Wi-Fi has been down since Sunday, and it's a struggle getting help from this company. If you don't follow up, no one bothers to give you an update. This company hasn't been giving me peace of mind ever since I joined. moreover, they do not work on weekends, meaning I have to wait for them to decide to come fix it. If I remember the last time I had this problem, they took about a full month to fix it....
Ticket number: 928547
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
12 Sept 2025, 11:52Dear Sizakele Prudence MADONSELA
Thank you for bringing this to our attention.
We acknowledge the ongoing issue with your Wi-Fi service and the inconvenience it has caused. Please rest assured that we are actively looking into the matter under ticket number 928547, and our team will provide an update as soon as possible.
We understand how important reliable connectivity is, especially when service disruptions extend beyond expected timeframes. While we do operate on limited capacity over weekends, we are committed to resolving this as quickly and efficiently as possible.
Your experience matters, and we are working to ensure a more consistent level of service going forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge the ongoing issue with your Wi-Fi service and the inconvenience it has caused. Please rest assured that we are actively looking into the matter under ticket number 928547, and our team will provide an update as soon as possible.
We understand how important reliable connectivity is, especially when service disruptions extend beyond expected timeframes. While we do operate on limited capacity over weekends, we are committed to resolving this as quickly and efficiently as possible.
Your experience matters, and we are working to ensure a more consistent level of service going forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Sept 2025, 11:52
Official
Dear Sizakele Prudence MADONSELA
Thank you for bringing this to our attention.
We acknowledge the ongoing issue with your Wi-Fi service and the inconvenience it has caused. Please rest assured that we are actively looking into the matter under ticket number 928547, and our team will provide an update as soon as possible.
We understand how important reliable connectivity is, especially when service disruptions extend beyond expected timeframes. While we do operate on limited capacity over weekends, we are committed to resolving this as quickly and efficiently as possible.
Your experience matters, and we are working to ensure a more consistent level of service going forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge the ongoing issue with your Wi-Fi service and the inconvenience it has caused. Please rest assured that we are actively looking into the matter under ticket number 928547, and our team will provide an update as soon as possible.
We understand how important reliable connectivity is, especially when service disruptions extend beyond expected timeframes. While we do operate on limited capacity over weekends, we are committed to resolving this as quickly and efficiently as possible.
Your experience matters, and we are working to ensure a more consistent level of service going forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
sM
sizakele M's updateReviewer Update
15 Sept 2025, 11:39Hello Peter
I am writing again to express my dissatisfaction with the company mentioned above. I do not get why we have to struggle getting assistance from them. It's 8 days today, and I still have no Wi-Fi, and this Sibonisile keeps promising to resolve a matter that never happens. How many times should we complain abt this company? they debited my account this morning for services I did not use the entire week.
Please help me cancel the subscription because it's the only company that offers this service. Every time I write a review, they act as if their clients come first and immediately give me a call
I am writing again to express my dissatisfaction with the company mentioned above. I do not get why we have to struggle getting assistance from them. It's 8 days today, and I still have no Wi-Fi, and this Sibonisile keeps promising to resolve a matter that never happens. How many times should we complain abt this company? they debited my account this morning for services I did not use the entire week.
Please help me cancel the subscription because it's the only company that offers this service. Every time I write a review, they act as if their clients come first and immediately give me a call
sM
sizakele M's update15 Sept 2025, 11:39
Reviewer Update
Hello Peter
I am writing again to express my dissatisfaction with the company mentioned above. I do not get why we have to struggle getting assistance from them. It's 8 days today, and I still have no Wi-Fi, and this Sibonisile keeps promising to resolve a matter that never happens. How many times should we complain abt this company? they debited my account this morning for services I did not use the entire week.
Please help me cancel the subscription because it's the only company that offers this service. Every time I write a review, they act as if their clients come first and immediately give me a call
I am writing again to express my dissatisfaction with the company mentioned above. I do not get why we have to struggle getting assistance from them. It's 8 days today, and I still have no Wi-Fi, and this Sibonisile keeps promising to resolve a matter that never happens. How many times should we complain abt this company? they debited my account this morning for services I did not use the entire week.
Please help me cancel the subscription because it's the only company that offers this service. Every time I write a review, they act as if their clients come first and immediately give me a call
sM
sizakele M's updateReviewer Update
15 Sept 2025, 14:39if my Wi-Fi is not up and running today when I get home, please consider that as my cancelled subscription.
You prvide poor service! if not today DO NOT BOTHER
You prvide poor service! if not today DO NOT BOTHER
sM
sizakele M's update15 Sept 2025, 14:39
Reviewer Update
if my Wi-Fi is not up and running today when I get home, please consider that as my cancelled subscription.
You prvide poor service! if not today DO NOT BOTHER
You prvide poor service! if not today DO NOT BOTHER
sM
sizakele M's updateReviewer Update
15 Sept 2025, 14:41 if my Wi-Fi is not up and running today when I get home, please consider that as my cancelled subscription.
You provide poor service! if not today, DO NOT BOTHER
You provide poor service! if not today, DO NOT BOTHER
sM
sizakele M's update15 Sept 2025, 14:41
Reviewer Update
if my Wi-Fi is not up and running today when I get home, please consider that as my cancelled subscription.
You provide poor service! if not today, DO NOT BOTHER
You provide poor service! if not today, DO NOT BOTHER