Ticket CLOSED Without Fix or Contact! 3+ Days Down & Blocked by AI Bot "Sue"

I am writing this out of sheer frustration with Metro Fibre’s unacceptable service, complete lack of support, and total dishonesty. My fibre line has now been completely down for 3 consecutive days, following another 2-day outage earlier this month. As a remote worker, this has disrupted my livelihood, forcing me to travel to coffee shops and spend a fortune out-of-pocket on mobile data. To make matters infinitely worse, they have now silently CLOSED my support ticket without resolving the issue or ever contacting me. Despite claiming to offer multiple support channels, not a single one works: • Ticket Closed & Ignored: Logged online midday yesterday—zero progress, no contact, and then marked as closed while my line is still completely dead! • Email Ignored: Sent an email last night detailing the outage—completely ignored. • AI Bot "Sue": Continuously blocks access to human agents on WhatsApp, promising call-backs that never happen. • Broken Promises: A representative called yesterday promising a technician call back today—still nothing. • Phone System Loop: Dragged through a 15-minute automated phone loop where call-backs fail to trigger and no one picks up. I cannot continue operating like this. I demand an immediate technician on-site to restore my line today, escalation to management, and a full billing credit for this downtime.

Ticket No: [41076]