SS
Siphiwe S
1 reviews | Active since Jun 2024
15 May 2026, 09:47
Ticket ***
I believe this would be the best platform for MetroFibre to respond to their clients.
I am following up on the email I sent on 4 May 2026 regarding Ticket ***.
Could you kindly assist me with the MetroFibre application? When I visited the Steeledale MetroFibre booth, I was advised to install the phone app. Instead of signing up, they asked me to use my email address because they said my email was already in their system, and there was no need to register again. They advised me to simply create a password.
However, for the past two months I have been struggling to create a password and access the application.
From this day I don't even know my reference number.
Could you kindly assist me with this matter?
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
15 May 2026, 10:05Dear Siphiwe Sithole
Thank you for following up regarding Ticket ***.
We understand the frustration caused by the difficulty accessing the MetroFibre application and the inconvenience this has created over the past two months. We appreciate you bringing this matter to our attention.
Please note that an email will be sent to you shortly from our Complaints Department with the details and assistance requested regarding your application access, password setup, and reference information.
We appreciate your patience while this matter is being attended to.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for following up regarding Ticket ***.
We understand the frustration caused by the difficulty accessing the MetroFibre application and the inconvenience this has created over the past two months. We appreciate you bringing this matter to our attention.
Please note that an email will be sent to you shortly from our Complaints Department with the details and assistance requested regarding your application access, password setup, and reference information.
We appreciate your patience while this matter is being attended to.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 May 2026, 10:05
Official
Dear Siphiwe Sithole
Thank you for following up regarding Ticket ***.
We understand the frustration caused by the difficulty accessing the MetroFibre application and the inconvenience this has created over the past two months. We appreciate you bringing this matter to our attention.
Please note that an email will be sent to you shortly from our Complaints Department with the details and assistance requested regarding your application access, password setup, and reference information.
We appreciate your patience while this matter is being attended to.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for following up regarding Ticket ***.
We understand the frustration caused by the difficulty accessing the MetroFibre application and the inconvenience this has created over the past two months. We appreciate you bringing this matter to our attention.
Please note that an email will be sent to you shortly from our Complaints Department with the details and assistance requested regarding your application access, password setup, and reference information.
We appreciate your patience while this matter is being attended to.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SS
Siphiwe S's updateReviewer Update
18 May 2026, 10:30Good morning,
Kindly resolved the above matter.
Kindly resolved the above matter.
SS
Siphiwe S's update18 May 2026, 10:30
Reviewer Update
Good morning,
Kindly resolved the above matter.
Kindly resolved the above matter.
MetroFibre Networx's replyOfficial
18 May 2026, 10:34Email was sent last week with all the details.
MetroFibre Networx's reply18 May 2026, 10:34
Official
Email was sent last week with all the details.
SS
Siphiwe S's updateReviewer Update
18 May 2026, 10:40The details you sent on the email do not work.
SS
Siphiwe S's update18 May 2026, 10:40
Reviewer Update
The details you sent on the email do not work.