Ticket 961107

Subject: Urgent: Frustration with Customer Service and Billing Issues

Dear Metro Fibre Team,

I hope this message finds you well. My name is Kgothatso, and I am reaching out to express my increasing frustration with the ongoing issues I have experienced regarding my account, particularly in relation to the customer care correspondence.

In our last email exchange concerning Ticket 961107, I sought assistance with a debit order and requested a reconciliation of my bill following the pro-rata charges I received before my disconnection. Given that I was only able to access your services for ten days, it is unacceptable for me to be billed at full price.

I have also attempted to contact your support line but have encountered difficulties, including a lack of follow-up on my request for a call back. As a result, I find myself disconnected and unable to work from home, which is incredibly inconvenient.

I would appreciate prompt assistance with these matters as I am considering escalating my complaint further. Please let me know how we can resolve this issue quickly, or if necessary, arrange for the collection of your router.

Thank you for your attention to this urgent matter.

Kind Regards,