JS
Jostina S
1 reviews | Active since Jun 2024
10 Dec 2024, 17:55
Ticket 516893
Worst experience ever. Every month after loading the wifi it goes off and I need to call for my router to work. They always take more than a week not fixing it meaning I spent more money calling them to follow up. All they do is transfer me to home connect who just give me a ticket number but not assist. I'm fed up 2 years of putting up with this nonsense
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
10 Dec 2024, 18:23Dear Jostina
Thank you for bringing your concerns to our attention. We sincerely apologise for the repeated inconvenience and frustration you have experienced. We completely understand how important it is to have reliable connectivity, and we deeply regret the delays in resolving your issue.
Please rest assured that your ticket has been escalated to the relevant department for urgent review and resolution. They will contact you directly to provide further assistance and ensure that this matter is addressed promptly.
We truly appreciate your patience and understanding as we work to resolve this issue. Should you have any additional concerns in the meantime, please do not hesitate to reach out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the repeated inconvenience and frustration you have experienced. We completely understand how important it is to have reliable connectivity, and we deeply regret the delays in resolving your issue.
Please rest assured that your ticket has been escalated to the relevant department for urgent review and resolution. They will contact you directly to provide further assistance and ensure that this matter is addressed promptly.
We truly appreciate your patience and understanding as we work to resolve this issue. Should you have any additional concerns in the meantime, please do not hesitate to reach out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Dec 2024, 18:23
Official
Dear Jostina
Thank you for bringing your concerns to our attention. We sincerely apologise for the repeated inconvenience and frustration you have experienced. We completely understand how important it is to have reliable connectivity, and we deeply regret the delays in resolving your issue.
Please rest assured that your ticket has been escalated to the relevant department for urgent review and resolution. They will contact you directly to provide further assistance and ensure that this matter is addressed promptly.
We truly appreciate your patience and understanding as we work to resolve this issue. Should you have any additional concerns in the meantime, please do not hesitate to reach out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the repeated inconvenience and frustration you have experienced. We completely understand how important it is to have reliable connectivity, and we deeply regret the delays in resolving your issue.
Please rest assured that your ticket has been escalated to the relevant department for urgent review and resolution. They will contact you directly to provide further assistance and ensure that this matter is addressed promptly.
We truly appreciate your patience and understanding as we work to resolve this issue. Should you have any additional concerns in the meantime, please do not hesitate to reach out to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
JS
Jostina S's updateReviewer Update
12 Dec 2024, 17:54I called again yesterday and I was told it's been escalated and will be resolved by end of day (11/12/2024) I just called again now (12/12/2024) and I was told it's been escalated and it will be resolved ASAP. How many times do you escalate a matter before it's resolved? I mean it's been over a week now and everytime I call you tell me it's been escalated. This is utterly poor service and you keep blaming your contractor.
JS
Jostina S's update12 Dec 2024, 17:54
Reviewer Update
I called again yesterday and I was told it's been escalated and will be resolved by end of day (11/12/2024) I just called again now (12/12/2024) and I was told it's been escalated and it will be resolved ASAP. How many times do you escalate a matter before it's resolved? I mean it's been over a week now and everytime I call you tell me it's been escalated. This is utterly poor service and you keep blaming your contractor.