Thumb Sucking Feedback, No ETA on install

My fibre Install was scheduled for Friday, 26 April 2019. The sub contractor for Metrofibre came to site as scheduled but struggled to find a route to the house. I was advised of the process to follow, where another team needed to come out to do trenching to bring the fibre from across the street. The sub contractor asked me to seek approval for trenching from our body coporate on email and forward it to them, which was done on the same day. Looking for an ETA on my fibre Install, I had called my ISP on Tuesday, 30 April 2016 and was advised that Metrofibre was still awaiting me to receive the keys to access the property. As this was incorrect and the sub contractor already visited my home, I followed up with them who advised that they are awaiting approval from Metrofibre. I then called Metrofibre and spoke to one of their support agents who promised to follow up and get back to me. Still not having any feedback by Thursday, 02 May 2019, I called Metrofibre again to follow up and spoke to a CRM consultant who also promised to investigate and get back to me. It's now been approximately 5 hours since my call and none of the 2 promised calls have been returned. I am now considering whether I should look for alternative options of connectivity as I am 35GBs down on mobile data at my own account and nobody seems to care about me as a client.