LP
Luke P
1 reviews | Active since Sept 2018
06 Feb 2025, 12:35
Throwing customers away
Metrofibre took over my fibre account FROM Broadband Solutions 1Feb 2025 and terminated my account. How can you throw away customers like this. I have been a loyal customer to Broadband Solutions for 4 years + and you close my account.
I have tried multiple times to contact Metrofibre, calling and WhatsApp, all get told is that your are escalating the matter. That was 2 days ago, still no contact, and no resolution, no time line and I have tenants in my apartment who need the WiFi.
It's really poor service! Just started metro fibre and already bad..
How many other customers did you his happen to??
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
06 Feb 2025, 13:06Dear Luke
We sincerely apologize for the frustration and delay in resolving this matter. We understand how important it is to have your service up and running, especially for your tenants, and we regret the inconvenience caused.
We have been trying to contact you to assist with re-activating your account; however, it seems that your line is going to voicemail. Please let us know when you are available so we can reach out and assist you as soon as possible.
We appreciate your patience and look forward to resolving this issue promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and delay in resolving this matter. We understand how important it is to have your service up and running, especially for your tenants, and we regret the inconvenience caused.
We have been trying to contact you to assist with re-activating your account; however, it seems that your line is going to voicemail. Please let us know when you are available so we can reach out and assist you as soon as possible.
We appreciate your patience and look forward to resolving this issue promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Feb 2025, 13:06
Official
Dear Luke
We sincerely apologize for the frustration and delay in resolving this matter. We understand how important it is to have your service up and running, especially for your tenants, and we regret the inconvenience caused.
We have been trying to contact you to assist with re-activating your account; however, it seems that your line is going to voicemail. Please let us know when you are available so we can reach out and assist you as soon as possible.
We appreciate your patience and look forward to resolving this issue promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and delay in resolving this matter. We understand how important it is to have your service up and running, especially for your tenants, and we regret the inconvenience caused.
We have been trying to contact you to assist with re-activating your account; however, it seems that your line is going to voicemail. Please let us know when you are available so we can reach out and assist you as soon as possible.
We appreciate your patience and look forward to resolving this issue promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LP
Luke P's updateReviewer Update
06 Feb 2025, 14:58I am available between now and 4pm, I spoke to someone who created a new account for me and wanted to charge my a R500 initiation fee. He was going to speak to management because I said I'm already a member, that was 2 hours ago, I don't think he's calling back.
LP
Luke P's update06 Feb 2025, 14:58
Reviewer Update
I am available between now and 4pm, I spoke to someone who created a new account for me and wanted to charge my a R500 initiation fee. He was going to speak to management because I said I'm already a member, that was 2 hours ago, I don't think he's calling back.
MetroFibre Networx's replyOfficial
06 Feb 2025, 15:32 We will be requesting an update, and someone will call you to provide the update.
MetroFibre Networx's reply06 Feb 2025, 15:32
Official
We will be requesting an update, and someone will call you to provide the update.