JF
James F
1 reviews | Active since Jul 2011
27 May 2020, 20:46
Threatening legal action over invoices that WERE PAID IN FULL!
Wow, where should I start. Multiple account issues from day one. No one responds via email. Invoices were never sent for months, their system was broken. NOW the latest is they enjoy threatening INNOCENT customers with legal action over unpaid invoices because their accounting system and/or customer system is broken! They keep mixing me up with some random ****** person who is not paying.
I've sent my PAID invoices so many times to them and spoken to but nothing! Just got another email threatening termination of service if we don't pay. I don't know who this Miriam person is you keep mixing me up with but it's certainly not me. Pathetic pathetic!
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Replies (3)
MetroFibre Networx's replyOfficial
27 May 2020, 22:05Good evening James
Thank you for your message.
Kindly can you send us your account number, Account holder's full details and we will escalate this matter to the correct department.
Are you an existing client of MFN or do you make use of the services of another ISP?
Thank you in advance,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your account number, Account holder's full details and we will escalate this matter to the correct department.
Are you an existing client of MFN or do you make use of the services of another ISP?
Thank you in advance,
The MetroFibre Team
MetroFibre Networx's reply27 May 2020, 22:05
Official
Good evening James
Thank you for your message.
Kindly can you send us your account number, Account holder's full details and we will escalate this matter to the correct department.
Are you an existing client of MFN or do you make use of the services of another ISP?
Thank you in advance,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your account number, Account holder's full details and we will escalate this matter to the correct department.
Are you an existing client of MFN or do you make use of the services of another ISP?
Thank you in advance,
The MetroFibre Team
JF
James F's updateReviewer Update
28 May 2020, 09:10Hi there,
"Are you an existing client of MFN or do you make use of the services of MetroFibre?" No I use AT&T, of course I use you guys, I'm not complaining just for kicks here. We have an account under my girlfriends name and someone else has already phoned me and we dealing with them.
"Are you an existing client of MFN or do you make use of the services of MetroFibre?" No I use AT&T, of course I use you guys, I'm not complaining just for kicks here. We have an account under my girlfriends name and someone else has already phoned me and we dealing with them.
JF
James F's update28 May 2020, 09:10
Reviewer Update
Hi there,
"Are you an existing client of MFN or do you make use of the services of MetroFibre?" No I use AT&T, of course I use you guys, I'm not complaining just for kicks here. We have an account under my girlfriends name and someone else has already phoned me and we dealing with them.
"Are you an existing client of MFN or do you make use of the services of MetroFibre?" No I use AT&T, of course I use you guys, I'm not complaining just for kicks here. We have an account under my girlfriends name and someone else has already phoned me and we dealing with them.
JF
James F's updateReviewer Update
28 May 2020, 09:37Wow you okes really are a joke hey. Now you've cut us off even tho in your initial THREAT you said by end of business today. Well done! You are truly useless. Even your threats you don't carry out properly
JF
James F's update28 May 2020, 09:37
Reviewer Update
Wow you okes really are a joke hey. Now you've cut us off even tho in your initial THREAT you said by end of business today. Well done! You are truly useless. Even your threats you don't carry out properly