wL
wagieda L
1 reviews | Active since Jan 2014
06 Jun 2026, 07:36
THIS IS PATHETIC
I NOW HAVE HAD ENOUGH OF THIS *********** FINANCE TEAM. WHY THE HELL AM I GETTING EMAILS FOR AN ACCOUNT I DON'T HAVE. I WANT THE COMPLAINTS SENIOR MANAGER TO CALL ME NOW AS IN RIGHT NOW. THIS IS PATHETIC
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Replies (2)wL
wagieda L's updateReviewer Update
06 Jun 2026, 07:43I DON'T HAVE A LINE WITH YOU AS METRO FIBRE REFUSED TO INSTALL CAUSE OF SOME LAME EXCUSE THAT THERE WAS NO INFRASTRUCTURE. FIRST THEY SAID YES THEN THEY SAID NO SO WHY ARE YOU'LL SENDING ME *** I DON'T HAVE AND DON'T WANT A DAMN LINE WITH Y'ALL AS I ALREADY MADE A PLAN. NOW GET THE HEAD OF THE COMPLAINTS DEPARTMENT TO CALL ME CAUSE I'M NOW REALLY DAMN ****EN TIRED OF THIS FINANCE TEAM.
wL
wagieda L's update06 Jun 2026, 07:43
Reviewer Update
I DON'T HAVE A LINE WITH YOU AS METRO FIBRE REFUSED TO INSTALL CAUSE OF SOME LAME EXCUSE THAT THERE WAS NO INFRASTRUCTURE. FIRST THEY SAID YES THEN THEY SAID NO SO WHY ARE YOU'LL SENDING ME *** I DON'T HAVE AND DON'T WANT A DAMN LINE WITH Y'ALL AS I ALREADY MADE A PLAN. NOW GET THE HEAD OF THE COMPLAINTS DEPARTMENT TO CALL ME CAUSE I'M NOW REALLY DAMN ****EN TIRED OF THIS FINANCE TEAM.
MetroFibre Networx's replyOfficial
06 Jun 2026, 08:11Dear Wagieda
Thank you for bringing this matter to our attention.
We understand your frustration regarding the continued emails being received for an account that you believe is no longer active. We appreciate the impact this has had and the concern caused by receiving repeated correspondence.
Your complaint has been escalated as a matter of urgency for investigation. We will review the account details, determine why these communications are still being sent, and ensure that the matter is addressed accordingly.
We have also noted your request for management engagement, and a member of the relevant team will review the matter and contact you to discuss your concerns further.
Thank you for your patience while we investigate this issue and work towards a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jun 2026, 08:11
Official
Dear Wagieda
Thank you for bringing this matter to our attention.
We understand your frustration regarding the continued emails being received for an account that you believe is no longer active. We appreciate the impact this has had and the concern caused by receiving repeated correspondence.
Your complaint has been escalated as a matter of urgency for investigation. We will review the account details, determine why these communications are still being sent, and ensure that the matter is addressed accordingly.
We have also noted your request for management engagement, and a member of the relevant team will review the matter and contact you to discuss your concerns further.
Thank you for your patience while we investigate this issue and work towards a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Complaints & Escalations