This is maybe why you having issues with line speed ... SHOCKING !!!

It is my first time ever posting twice on a hello Peter complaint but I thought I would share the shocking response I received to my issue (title 1000mb line but barely getting 3 mb ), I was told to run a speed test , which I did and sent them the information, I received a response (will post response in comments) stating that the speed test was ran over wifi and that I need to physically plug a cable into the router and into the PC and the PC must have an ssd drive , so in order to run a speed test I have to move a whole computer into the kitchen because that is were most of the routers are situated to run a speed test so that they can log a fault , this still doesn't explain why a fault can be logged with the wifi connection we use to get about 20 mb maybe more on the wifi before upgrading and now we only getting 3.77mb . But I will do as asked even though it is inconvenient and I need to go out to purchase a cable .

Second issue , when upgrading our line the sale consultant specifically said that there was an issue with the old routers (big black box) and they need to change and a technicians would be out with in a week to change it , guess what ??? No technician ever showed . I never received a response regarding this issue.

So what I have taken from this response is that your line speed might be faulty because you have to directly plug a cable from router to device which consultants and technicians don't mention to tell you...OH and if using a laptop or PC it should have an ssd drive .