This company takes long with installations

i don't understand why it takes so many technicians to install and connect 1 line for Fibre. i'm not impressed with the lack of service and lack of support that i am getting from your company. i have contact Vodacom and expressed my dissatisfaction. it seems to be very difficult just to get something installed and working. I'm not happy with your call center- the 1st lady i spoke to is uneducated and only speaks afrikaans - the 2nd lady doesn't know what's happening with my installation, she said she will call me back but nothing has happened. This company takes long with installations and there are too many touch points, too many technicians need to be involved exposing me and my family to potential health risks. not impressed at all.