Think twice before you join Metrofibre and their ********** customer service

I have selected metrofibre as my provider through Vodacom and I deeply regret it. I signed up for fibre around August 2023 and only got my line activated about 2 months later. I will not bash them as the service was great when it worked, the line was fast and delivered the speed that I purchased so that was nice. The internet itself was a great experience but customer service is the absolute opposite. I have a issue where somebody else crashed into my yard and thus broke the fibre optic line. So I thought its a simple fix I'll just call metrofibre and have their team replace the line and that's it....boy was I wrong. So I call metrofibre and they take all the information and requested I send photos of the damage which I did and later that day received an email stating my matter has been escalated to their maintenance team. All's going good so far I was thinking maybe a week tops and I'll be up and running. Its been over a month now and as you can probably tell my line is still not fixed. I have called them multiple times with no way forward it's the same response always. I'm tired of their bs I just sent them a email to cancel my contract. I'm really unhappy. As for the connectivity they provide it's wonderful I've got nothing bad to say about that but they gotta pull their socks up if they care about customers and their issues!!!