KK
Kathryn K
1 reviews | Active since Mar 2023
13 Apr 2023, 09:12
Think twice before you join MetroFibre.
MetroFibre will take your money and not provide you with service. Their customer care is laughable and will send you pillar to post without even taking a reference to know who they are talking to and what department they need to refer you to. I cancelled my contract with them after a month of no service. I requested a refund, they just didn’t respond, and charged me for a new month right before cancelling my service. T H I E V E S ! Do not waste your time or money, there are much better ISP Options. Where’s my money MetroFibre?
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Replies (1)MetroFibre Networx's replyOfficial
13 Apr 2023, 10:30Dear valued client
Please accept my sincerest apologies for the frustration caused.
This is not how MetroFibre wants our customers to experience our service.
Please allow me some time to investigate.
I am reviewing your downtime experienced as well as your billing dispute.
Kindly expect direct communication, so we may stay in touch to provide feedback.
Kind Regards
Marilize
Please accept my sincerest apologies for the frustration caused.
This is not how MetroFibre wants our customers to experience our service.
Please allow me some time to investigate.
I am reviewing your downtime experienced as well as your billing dispute.
Kindly expect direct communication, so we may stay in touch to provide feedback.
Kind Regards
Marilize
MetroFibre Networx's reply13 Apr 2023, 10:30
Official
Dear valued client
Please accept my sincerest apologies for the frustration caused.
This is not how MetroFibre wants our customers to experience our service.
Please allow me some time to investigate.
I am reviewing your downtime experienced as well as your billing dispute.
Kindly expect direct communication, so we may stay in touch to provide feedback.
Kind Regards
Marilize
Please accept my sincerest apologies for the frustration caused.
This is not how MetroFibre wants our customers to experience our service.
Please allow me some time to investigate.
I am reviewing your downtime experienced as well as your billing dispute.
Kindly expect direct communication, so we may stay in touch to provide feedback.
Kind Regards
Marilize
