Think twice

Just like my previous fibre supplier Metrofibre is just as bad . Since i placed my order it was 1 day and my Hardware was installed , great service there . Then after that the wheels came flying off, its been more than 36 hours and my internet is still not working, i sent them message but with no reply , and if they do reply they say they will follow up and get back to me which also never happens, what is this world coming to that a customer is being treated this way as if they dont care about their clients anymore