CS
Conor S
1 reviews | Active since Jul 2019
27 Jan 2026, 10:12
Thieving, Useless Business
Cancelling with Metrofibre is near impossible. You can only send emails to cancel, there is no contact person to speak to. Your emails go ignored, you then have to call the support number. You cannot get through to anyone so you have to request a call back. All the support agent can do is escalate the matter which then gets ignored as well. I hve sent multiple emails of the last 3 weeks requesting cancellation, made numerous calls that have been "escalated" and NO response. This results in being debited for a service you no longer want. There is also NO point in sending a complaint to their complaint email - That gets ignored as well. Absolutely PATHETIC customer service.
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Replies (1)
MetroFibre Networx's replyOfficial
27 Jan 2026, 13:37Dear Conor Steer
Thank you for sharing your experience. The difficulty you encountered when attempting to cancel your service, combined with unanswered correspondence and continued billing, is fully acknowledged and understood. This is not the experience customers should face when engaging with our cancellation process.
Your feedback highlights clear breakdowns in communication and follow-through, particularly where escalations did not result in timely action. This matter requires immediate attention, and steps are now being taken to ensure your cancellation request is reviewed, addressed, and concluded without further delay. Any billing concerns arising from this situation will also be reviewed accordingly.
A representative will make direct contact with you to confirm the status of your cancellation and outline the next steps. Your concerns have been escalated for priority handling to ensure closure and prevent a recurrence.
Thank you for bringing this matter to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for sharing your experience. The difficulty you encountered when attempting to cancel your service, combined with unanswered correspondence and continued billing, is fully acknowledged and understood. This is not the experience customers should face when engaging with our cancellation process.
Your feedback highlights clear breakdowns in communication and follow-through, particularly where escalations did not result in timely action. This matter requires immediate attention, and steps are now being taken to ensure your cancellation request is reviewed, addressed, and concluded without further delay. Any billing concerns arising from this situation will also be reviewed accordingly.
A representative will make direct contact with you to confirm the status of your cancellation and outline the next steps. Your concerns have been escalated for priority handling to ensure closure and prevent a recurrence.
Thank you for bringing this matter to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply27 Jan 2026, 13:37
Official
Dear Conor Steer
Thank you for sharing your experience. The difficulty you encountered when attempting to cancel your service, combined with unanswered correspondence and continued billing, is fully acknowledged and understood. This is not the experience customers should face when engaging with our cancellation process.
Your feedback highlights clear breakdowns in communication and follow-through, particularly where escalations did not result in timely action. This matter requires immediate attention, and steps are now being taken to ensure your cancellation request is reviewed, addressed, and concluded without further delay. Any billing concerns arising from this situation will also be reviewed accordingly.
A representative will make direct contact with you to confirm the status of your cancellation and outline the next steps. Your concerns have been escalated for priority handling to ensure closure and prevent a recurrence.
Thank you for bringing this matter to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for sharing your experience. The difficulty you encountered when attempting to cancel your service, combined with unanswered correspondence and continued billing, is fully acknowledged and understood. This is not the experience customers should face when engaging with our cancellation process.
Your feedback highlights clear breakdowns in communication and follow-through, particularly where escalations did not result in timely action. This matter requires immediate attention, and steps are now being taken to ensure your cancellation request is reviewed, addressed, and concluded without further delay. Any billing concerns arising from this situation will also be reviewed accordingly.
A representative will make direct contact with you to confirm the status of your cancellation and outline the next steps. Your concerns have been escalated for priority handling to ensure closure and prevent a recurrence.
Thank you for bringing this matter to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team