TM
Thula M
1 reviews | Active since Jun 2020
09 Nov 2023, 21:20
They told me they would credit me for the amount of days that I experienced down time, they haven't given me any feedback
They told me they would credit me for the amount of days that I experienced down time, they haven't given me any feedback. They canceled my account yet they keep invoicing me for Fibre I am not using.
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Replies (1)
MetroFibre Networx's replyOfficial
10 Nov 2023, 09:17Dear Thula
We sincerely apologize for any confusion and inconvenience you've faced regarding your MetroFibre service. After investigating your case, we would like to clarify that your service has not been canceled; however, it is currently suspended by our finance team.
To address your concerns regarding downtime and invoicing, we have raised a credit request with our support team for urgent investigation. We are committed to resolving this matter promptly and ensuring that you receive the appropriate credit for the days of service disruption.
Our team will provide you with regular updates on the progress of the investigation, and we appreciate your patience as we work to rectify this situation.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter.
Kind Regards
Marilize
We sincerely apologize for any confusion and inconvenience you've faced regarding your MetroFibre service. After investigating your case, we would like to clarify that your service has not been canceled; however, it is currently suspended by our finance team.
To address your concerns regarding downtime and invoicing, we have raised a credit request with our support team for urgent investigation. We are committed to resolving this matter promptly and ensuring that you receive the appropriate credit for the days of service disruption.
Our team will provide you with regular updates on the progress of the investigation, and we appreciate your patience as we work to rectify this situation.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter.
Kind Regards
Marilize
MetroFibre Networx's reply10 Nov 2023, 09:17
Official
Dear Thula
We sincerely apologize for any confusion and inconvenience you've faced regarding your MetroFibre service. After investigating your case, we would like to clarify that your service has not been canceled; however, it is currently suspended by our finance team.
To address your concerns regarding downtime and invoicing, we have raised a credit request with our support team for urgent investigation. We are committed to resolving this matter promptly and ensuring that you receive the appropriate credit for the days of service disruption.
Our team will provide you with regular updates on the progress of the investigation, and we appreciate your patience as we work to rectify this situation.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter.
Kind Regards
Marilize
We sincerely apologize for any confusion and inconvenience you've faced regarding your MetroFibre service. After investigating your case, we would like to clarify that your service has not been canceled; however, it is currently suspended by our finance team.
To address your concerns regarding downtime and invoicing, we have raised a credit request with our support team for urgent investigation. We are committed to resolving this matter promptly and ensuring that you receive the appropriate credit for the days of service disruption.
Our team will provide you with regular updates on the progress of the investigation, and we appreciate your patience as we work to rectify this situation.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter.
Kind Regards
Marilize