LT
Lilian T
1 reviews | Active since Sept 2014
04 Apr 2025, 23:56
They take advantage of customers
I can't believe I am expected to pay for a full month after not having wifi for a whole 13 days. I was advised of a credit note to cancel the days when I wasn't connected and now no one wants to listen. I was told that they would look at my data usage but even with the ticket number as reference, I'm still expected to pay for a service I never used.
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MetroFibre Networx's replyOfficial
05 Apr 2025, 18:01Dear Lilian Tukutezi,
Thank you for bringing this matter to our attention. We understand the impact the service disruption has had on you, and we want to assure you that we have escalated this issue to the relevant department for urgent attention.
As part of the resolution process, we will be logging a ticket to apply a credit for the days your service was down. Our accounts team will reach out to you directly to finalize the details and ensure that this is addressed promptly. We will also review your data usage to ensure the matter is fully resolved.
We understand the frustration of being billed for service that was not available, and we are committed to ensuring that this is rectified without delay.
If you have any further concerns or need additional information, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the impact the service disruption has had on you, and we want to assure you that we have escalated this issue to the relevant department for urgent attention.
As part of the resolution process, we will be logging a ticket to apply a credit for the days your service was down. Our accounts team will reach out to you directly to finalize the details and ensure that this is addressed promptly. We will also review your data usage to ensure the matter is fully resolved.
We understand the frustration of being billed for service that was not available, and we are committed to ensuring that this is rectified without delay.
If you have any further concerns or need additional information, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Apr 2025, 18:01
Official
Dear Lilian Tukutezi,
Thank you for bringing this matter to our attention. We understand the impact the service disruption has had on you, and we want to assure you that we have escalated this issue to the relevant department for urgent attention.
As part of the resolution process, we will be logging a ticket to apply a credit for the days your service was down. Our accounts team will reach out to you directly to finalize the details and ensure that this is addressed promptly. We will also review your data usage to ensure the matter is fully resolved.
We understand the frustration of being billed for service that was not available, and we are committed to ensuring that this is rectified without delay.
If you have any further concerns or need additional information, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the impact the service disruption has had on you, and we want to assure you that we have escalated this issue to the relevant department for urgent attention.
As part of the resolution process, we will be logging a ticket to apply a credit for the days your service was down. Our accounts team will reach out to you directly to finalize the details and ensure that this is addressed promptly. We will also review your data usage to ensure the matter is fully resolved.
We understand the frustration of being billed for service that was not available, and we are committed to ensuring that this is rectified without delay.
If you have any further concerns or need additional information, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations