BC
Brandon Clark-Halkett
1 reviews | Active since Aug 2020
15 Sept 2024, 14:30
They refuse to cancel my account
I sent an account cancellation request on the 30th of July and received a reply stating that my account has been cancelled and received a reply stating that my request has been received and that termination date is set for 31 August 2024. I followed up on this request mutliple times and they keep telling me that my line is still active and I keep receiving invoices and they are requesting that I send them proof of cancellation. Why do I need to send your company a proof of cancellation when you have sent me emails that say my account has been cancelled? I've spoken to the call center who have logged tickets and still nothing is being done. Disgusting neglective service to your clients.
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MetroFibre Networx's replyOfficial
16 Sept 2024, 08:34Dear Brandon
Thank you for bringing this matter to our attention.
We have received your complaint and understand the issues you’ve raised regarding your cancellation request from July. We’ve escalated this to our cancellations team to rectify the situation as promptly as possible.
Additionally, we’ve asked our finance team to remove your information from our system to ensure that you do not receive any further invoices from us.
We appreciate your honesty in sharing this with us and sincerely apologize for the inconvenience you’ve experienced.
Your feedback is important to us, and we are taking it seriously. We are reviewing our processes to prevent similar issues in the future please be sure to reply to our email on Ticket 413500.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Phindile MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We have received your complaint and understand the issues you’ve raised regarding your cancellation request from July. We’ve escalated this to our cancellations team to rectify the situation as promptly as possible.
Additionally, we’ve asked our finance team to remove your information from our system to ensure that you do not receive any further invoices from us.
We appreciate your honesty in sharing this with us and sincerely apologize for the inconvenience you’ve experienced.
Your feedback is important to us, and we are taking it seriously. We are reviewing our processes to prevent similar issues in the future please be sure to reply to our email on Ticket 413500.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Phindile MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Sept 2024, 08:34
Official
Dear Brandon
Thank you for bringing this matter to our attention.
We have received your complaint and understand the issues you’ve raised regarding your cancellation request from July. We’ve escalated this to our cancellations team to rectify the situation as promptly as possible.
Additionally, we’ve asked our finance team to remove your information from our system to ensure that you do not receive any further invoices from us.
We appreciate your honesty in sharing this with us and sincerely apologize for the inconvenience you’ve experienced.
Your feedback is important to us, and we are taking it seriously. We are reviewing our processes to prevent similar issues in the future please be sure to reply to our email on Ticket 413500.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Phindile MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We have received your complaint and understand the issues you’ve raised regarding your cancellation request from July. We’ve escalated this to our cancellations team to rectify the situation as promptly as possible.
Additionally, we’ve asked our finance team to remove your information from our system to ensure that you do not receive any further invoices from us.
We appreciate your honesty in sharing this with us and sincerely apologize for the inconvenience you’ve experienced.
Your feedback is important to us, and we are taking it seriously. We are reviewing our processes to prevent similar issues in the future please be sure to reply to our email on Ticket 413500.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Phindile MetroFibre Complaints & Escalations