P
Philemon
1 reviews | Active since Apr 2026
10 Apr 2026, 08:28
They not helping me ...
They not helping me fix my network problems yet paid
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Replies (1)
MetroFibre Networx's replyOfficial
10 Apr 2026, 08:33Dear Philemon
I understand your frustration regarding the ongoing network issues, especially after payment has already been made. This is not the experience you should be having, and your concerns are completely valid.
We will ensure that this matter is escalated and followed up with the relevant team so that a resolution is reached as quickly as possible. You deserve clear communication and effective support, and that is the standard we are committed to delivering.
We will keep you updated on the progress and remain available should you need to share any additional details that might assist in resolving the issue.
Thank you for your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
I understand your frustration regarding the ongoing network issues, especially after payment has already been made. This is not the experience you should be having, and your concerns are completely valid.
We will ensure that this matter is escalated and followed up with the relevant team so that a resolution is reached as quickly as possible. You deserve clear communication and effective support, and that is the standard we are committed to delivering.
We will keep you updated on the progress and remain available should you need to share any additional details that might assist in resolving the issue.
Thank you for your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Apr 2026, 08:33
Official
Dear Philemon
I understand your frustration regarding the ongoing network issues, especially after payment has already been made. This is not the experience you should be having, and your concerns are completely valid.
We will ensure that this matter is escalated and followed up with the relevant team so that a resolution is reached as quickly as possible. You deserve clear communication and effective support, and that is the standard we are committed to delivering.
We will keep you updated on the progress and remain available should you need to share any additional details that might assist in resolving the issue.
Thank you for your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
I understand your frustration regarding the ongoing network issues, especially after payment has already been made. This is not the experience you should be having, and your concerns are completely valid.
We will ensure that this matter is escalated and followed up with the relevant team so that a resolution is reached as quickly as possible. You deserve clear communication and effective support, and that is the standard we are committed to delivering.
We will keep you updated on the progress and remain available should you need to share any additional details that might assist in resolving the issue.
Thank you for your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations