They never get back to you

Item: MetroFibre Networx
Rating: 1
Author: teboho T

They never get back to you and if they do it takes 3-4 days

Yet they are quick to call when you miss payment by an hour

Their service is really disappointing

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

03 Mar 2026, 12:06

Good day Teboho

Thank you for sharing your feedback. We sincerely apologise for the delays in our responses and understand how frustrating this must be.

Please be assured that your concern has been escalated to the relevant team for urgent assistance, and we are working to resolve this matter as quickly as possible.

We appreciate your patience and the opportunity to improve our service.

Kind regards,
Keatlegile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply03 Mar 2026, 12:06

Official

Good day Teboho

Thank you for sharing your feedback. We sincerely apologise for the delays in our responses and understand how frustrating this must be.

Please be assured that your concern has been escalated to the relevant team for urgent assistance, and we are working to resolve this matter as quickly as possible.

We appreciate your patience and the opportunity to improve our service.

Kind regards,
Keatlegile
MetroFibre Complaints & Escalations