TM
Thokozile M
1 reviews | Active since May 2018
16 Sept 2023, 09:35
They just don’t care
I have had the problem from the 6th of August. No feedback nothing. Every agent you speak to promises to call you back and they just don’t. They keep telling you different stories.
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Replies (1)
MetroFibre Networx's replyOfficial
18 Sept 2023, 09:24Dear Thokozile
I would like to extend my sincerest apologies for the delay and frustration you've experienced with your fibre installation. Your feedback is invaluable, and we are committed to addressing this matter promptly.
I understand that you've been encountering this issue since the beginning of August, and our agents' lack of feedback and inconsistent responses have been incredibly frustrating. I want to assure you that this does not align with our standards of service, and we are taking this matter seriously.
First and foremost, I'd like to acknowledge the inconvenience this has caused you. Your time and patience are highly valued, and I am genuinely sorry for any disruptions to your daily routine.
To rectify this situation, we will prioritize the investigation into your installation issue and ensure that you receive the feedback and resolution you deserve. Our team is committed to providing you with clear and consistent information, and we will work diligently to resolve this issue to your satisfaction.
I want to assure you that we are taking steps to improve our internal communication processes to prevent such issues from occurring in the future. Your feedback has highlighted areas for improvement, and we are dedicated to making the necessary changes to enhance your experience with us.
Kind Regards
Marilize
I would like to extend my sincerest apologies for the delay and frustration you've experienced with your fibre installation. Your feedback is invaluable, and we are committed to addressing this matter promptly.
I understand that you've been encountering this issue since the beginning of August, and our agents' lack of feedback and inconsistent responses have been incredibly frustrating. I want to assure you that this does not align with our standards of service, and we are taking this matter seriously.
First and foremost, I'd like to acknowledge the inconvenience this has caused you. Your time and patience are highly valued, and I am genuinely sorry for any disruptions to your daily routine.
To rectify this situation, we will prioritize the investigation into your installation issue and ensure that you receive the feedback and resolution you deserve. Our team is committed to providing you with clear and consistent information, and we will work diligently to resolve this issue to your satisfaction.
I want to assure you that we are taking steps to improve our internal communication processes to prevent such issues from occurring in the future. Your feedback has highlighted areas for improvement, and we are dedicated to making the necessary changes to enhance your experience with us.
Kind Regards
Marilize
MetroFibre Networx's reply18 Sept 2023, 09:24
Official
Dear Thokozile
I would like to extend my sincerest apologies for the delay and frustration you've experienced with your fibre installation. Your feedback is invaluable, and we are committed to addressing this matter promptly.
I understand that you've been encountering this issue since the beginning of August, and our agents' lack of feedback and inconsistent responses have been incredibly frustrating. I want to assure you that this does not align with our standards of service, and we are taking this matter seriously.
First and foremost, I'd like to acknowledge the inconvenience this has caused you. Your time and patience are highly valued, and I am genuinely sorry for any disruptions to your daily routine.
To rectify this situation, we will prioritize the investigation into your installation issue and ensure that you receive the feedback and resolution you deserve. Our team is committed to providing you with clear and consistent information, and we will work diligently to resolve this issue to your satisfaction.
I want to assure you that we are taking steps to improve our internal communication processes to prevent such issues from occurring in the future. Your feedback has highlighted areas for improvement, and we are dedicated to making the necessary changes to enhance your experience with us.
Kind Regards
Marilize
I would like to extend my sincerest apologies for the delay and frustration you've experienced with your fibre installation. Your feedback is invaluable, and we are committed to addressing this matter promptly.
I understand that you've been encountering this issue since the beginning of August, and our agents' lack of feedback and inconsistent responses have been incredibly frustrating. I want to assure you that this does not align with our standards of service, and we are taking this matter seriously.
First and foremost, I'd like to acknowledge the inconvenience this has caused you. Your time and patience are highly valued, and I am genuinely sorry for any disruptions to your daily routine.
To rectify this situation, we will prioritize the investigation into your installation issue and ensure that you receive the feedback and resolution you deserve. Our team is committed to providing you with clear and consistent information, and we will work diligently to resolve this issue to your satisfaction.
I want to assure you that we are taking steps to improve our internal communication processes to prevent such issues from occurring in the future. Your feedback has highlighted areas for improvement, and we are dedicated to making the necessary changes to enhance your experience with us.
Kind Regards
Marilize