EE
Estelle E
1 reviews | Active since Sept 2025
08 Sept 2025, 15:01
They do not care for their customers and most of the people is not helpful
They do not care for their customers and most of the people is not helpful. Only one person really assisted me Lebohang Mthembu thank you for your service. You were the only one that really listened to me and assisted me. The rest of the people can come and learn something from you. Well done.
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Replies (1)
MetroFibre Networx's replyOfficial
08 Sept 2025, 15:31Dear Estelle,
Thank you for taking the time to share your feedback with us. We truly value hearing about your experience, as it helps us identify where we can improve the level of service provided to our clients.
We are delighted to hear that Lebohang Mthembu was able to assist you with the care and professionalism you deserve. We will ensure that your kind words are shared with them, as recognition for their efforts.
At the same time, we have taken note of your concerns regarding the level of support you received from other members of our team. This does not reflect the standard of service we strive to uphold at MetroFibre. Please rest assured that your feedback has been escalated to the relevant management teams so that service delivery gaps can be addressed, and we can ensure a more consistent experience across all client interactions.
We appreciate your engagement and look forward to the opportunity to serve you better in the future. Should you require any further assistance, please do not hesitate to reach out — we want to ensure your experience with MetroFibre is a positive one going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback with us. We truly value hearing about your experience, as it helps us identify where we can improve the level of service provided to our clients.
We are delighted to hear that Lebohang Mthembu was able to assist you with the care and professionalism you deserve. We will ensure that your kind words are shared with them, as recognition for their efforts.
At the same time, we have taken note of your concerns regarding the level of support you received from other members of our team. This does not reflect the standard of service we strive to uphold at MetroFibre. Please rest assured that your feedback has been escalated to the relevant management teams so that service delivery gaps can be addressed, and we can ensure a more consistent experience across all client interactions.
We appreciate your engagement and look forward to the opportunity to serve you better in the future. Should you require any further assistance, please do not hesitate to reach out — we want to ensure your experience with MetroFibre is a positive one going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Sept 2025, 15:31
Official
Dear Estelle,
Thank you for taking the time to share your feedback with us. We truly value hearing about your experience, as it helps us identify where we can improve the level of service provided to our clients.
We are delighted to hear that Lebohang Mthembu was able to assist you with the care and professionalism you deserve. We will ensure that your kind words are shared with them, as recognition for their efforts.
At the same time, we have taken note of your concerns regarding the level of support you received from other members of our team. This does not reflect the standard of service we strive to uphold at MetroFibre. Please rest assured that your feedback has been escalated to the relevant management teams so that service delivery gaps can be addressed, and we can ensure a more consistent experience across all client interactions.
We appreciate your engagement and look forward to the opportunity to serve you better in the future. Should you require any further assistance, please do not hesitate to reach out — we want to ensure your experience with MetroFibre is a positive one going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback with us. We truly value hearing about your experience, as it helps us identify where we can improve the level of service provided to our clients.
We are delighted to hear that Lebohang Mthembu was able to assist you with the care and professionalism you deserve. We will ensure that your kind words are shared with them, as recognition for their efforts.
At the same time, we have taken note of your concerns regarding the level of support you received from other members of our team. This does not reflect the standard of service we strive to uphold at MetroFibre. Please rest assured that your feedback has been escalated to the relevant management teams so that service delivery gaps can be addressed, and we can ensure a more consistent experience across all client interactions.
We appreciate your engagement and look forward to the opportunity to serve you better in the future. Should you require any further assistance, please do not hesitate to reach out — we want to ensure your experience with MetroFibre is a positive one going forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations